Resources

Human-Centered Design

Diversity, Equity + Inclusion

Federal Customer Experience: OMB Has Taken Actions to Implement Cross-Agency Priority Goals

2024

Government Accountability Office (GAO)

Author(s):

Source Sector(s)

Government Agency

Benefits Program

Medicaid/CHIP

SNAP: Supplemental Nutrition Assistance Program

UI: Unemployment Insurance

TANF: Temporary Assistance for Needy Families

Level of Government

Federal/National

Location

Format

Government Documents

The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.

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