Public transport customers across the United States may qualify for benefits based on their income, age, student status, disability, or other characteristics. These benefits typically come in the form of discounted fares. Transit agencies receiving federal grant funds are also required to offer half-priced fares during non-peak hours to seniors, individuals with disabilities, and Medicare recipients; however, there are no standardized eligibility rules, processes or systems through which to apply these benefits. Eligible riders have to navigate disparate and potentially complicated processes to receive transit discounts, making it difficult for low-income riders and other special groups to claim the benefits they are entitled to. A standardized, customer-friendly solution for verifying transit benefits eligibility can help agencies to better provide benefits while also improving the experience of riders who qualify for benefits.
